1. How can I place an order?
Ordering from MySecretes is easy! Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Follow the payment instructions, and you’re all set!
2. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options. The available payment methods will be displayed at checkout.
3. Do you offer international shipping?
Yes! We offer worldwide shipping. Shipping costs and delivery times may vary based on your location. You can find more details at checkout.
4. How long does shipping take?
Processing times usually take X business days, and shipping times vary depending on your location. Once your order is shipped, you’ll receive a tracking number via email.
5. Can I track my order?
Yes! Once your order is shipped, we’ll send you an email with a tracking number and a link to track your package.
6. What is your return and exchange policy?
We want you to love your purchase! If you’re not satisfied, we accept returns and exchanges within X days of receiving your order. Items must be unworn, unwashed, and in their original packaging. Please contact us at [email protected] for assistance.
7. What should I do if I receive a damaged or incorrect item?
We sincerely apologize for any issues with your order. Please contact us at [email protected] with your order number and photos of the item, and we’ll resolve the issue as soon as possible.
8. How can I contact customer service?
For any inquiries, feel free to reach out to us at [email protected]. We’re happy to assist you!