Returns & Refunds

At MySecretes, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund following the guidelines below.

1. Return Eligibility

To qualify for a return, please ensure that:

• Items are unworn, unwashed, and in their original condition with tags attached.
• The return request is made within [Insert Number] days of receiving your order.
• Items such as lingerie, swimwear, and accessories may not be eligible for returns due to hygiene reasons.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Contact us at [email protected] with your order number and reason for return.
2. Our team will review your request and provide return instructions.
3. Pack the items securely and send them back to the provided return address.
4. Once received and inspected, we will process your refund or exchange.

3. Refund Process

• Refunds are issued to the original payment method within [Insert Number] business days after receiving the returned item.
• Shipping fees are non-refundable unless the return is due to a defect or incorrect item.
• If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

We currently offer exchanges for defective or incorrect items only. If you need a different size or color, please return the item and place a new order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [email protected] within [Insert Number] days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

Certain items cannot be returned, including:

• Items marked as Final Sale
• Lingerie, swimwear, and accessories (for hygiene reasons)
• Gift cards and promotional items

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of your items.

8. Contact Us

For any questions regarding returns or refunds, please reach out to our customer support team:

📩 Email: [email protected]
📍 Website: www.mysecretes.com

Thank you for shopping with MySecretes!